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February 28, 2007

The master of multi-touch displays

NYU’s Jeff Han has proven himself to be the master of multi-touch displays. This latest video shows some amazing interface work that reminds me of the recently posted Bud Select spot from MTh. Maybe I’m weird, but I find this work inspiring. The fluidity of movement is something we as motion graphics animators are constantly striving for, isn’t it? I’d love to be able to effortlessly toss graphics around like that.

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February 21, 2007

Can't Your CMS and Search Engines All Just Get Along?

If you've been around the Web for any length of time, you've heard of SEO—or, if you're not familiar with the acronym, Search Engine Optimization. It's the process of making sure you're your Web pages rank at or near the top when people do a search in Google, Yahoo!, MSN, Ask.com, or whatever search engine they use.

Over the past few years, as SEO has become big business and CMS products commonplace, a concern has arisen that a CMS can hinder getting high scores in search engine rankings. And these rumors of poorly behaved CMS products fouling up your SEO, sadly, were true.

What many people don't know, however, is that over time both CMS products and search engines have grown up and they get along much better these days without needing anywhere near as much “supervision.”

When you look at URLs, for example, often for any kind of page that is fully or partially generated “on the fly,” you'll see parameters—basically non-English strings (&var=value) of text with question marks, ampersands and numbers, that only mean something to the system reading them. Content management systems are masters at generating these undecipherable URLs. Problem was, for a long time, the search engines weren't great at reading them.

When search engines relied heavily on URLs with few to no parameters, this was a big problem. But now that search technologies focus more on the content on the page and linking, the unruly URL is much less of a barrier than it used to be. Yes, it's nice to provide user-friendly URLs, but it's no longer a show-stopper for search rankings and indexing.

Another behavioral problem had to do with tags. For those of you who learned HTML “from scratch”, you know what these are. They are HTML tags put at the top of each page that provide metadata—information that says what the page is about, including the description and keywords. They don't show up in your Web browser, but search engines can see them.

In the old days, immature CMS products, while they may have been easy to use for entering content, didn't always give users a place to specify meta information for each page. Thus, search engines, some of which used meta tags as their primary indexing mechanism, would see every page of the site as the same page. Consequently, your pages were virtually invisible to the search engines. Nowadays, most CMS products provide easy interfaces for SEO and prompt users to enter titles, descriptions, keywords and even allow you to write your own URLs. Problem solved.

Search engines still look at URLs and meta tags, but, as they have gotten more sophisticated, rely on them much less, and more on the actual content-- the words actually on the page. So the issue of your CMS circumventing your desire to play nicely with search engines is much less bothersome. Now, rather than your tech team focusing on the mechanics of SEO or mod_rewrite within your CMS, your writers can focus on the art of SEO, which is in the content itself.

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February 18, 2007

CM Pros Announces 2007 Voting Results for Board of Directors

Today the CM Pros Elections Committee announced that four new Directors have been elected and are taking their seats on the CM Professionals Board this month.

Elections Committee

Ann Rockley and Tony Byrne from the Elections Committee ask members to “Join us in congratulating our newly voted-in Board Directors. Let us support them in their hopes and aspirations for CM Pros.”

The winners are replacing outgoing Board members Scot Abel, Seth Gottlieb, Erik Hartman, and Samanta Starmer. Mary Laplante continues as Director for another year. Three of the winners will serve a two year term. One will serve a one-year term, replacing Scott Abel who assumed the role of Executive Director part-way through his term.

Incoming Board Members

The incoming board members are:

  • Joan Lasselle, who proposes to build a “franchise model” that allows local CM Pros organizations to startup quickly and grow rapidly so as to establish a strong local presence for broader participation and growth.

  • Linda Burman, who says she is up to the challenge of ensuring that every top professional in the extended world of enterprise content management (CMS, CAI, DAM, IR, KM, metadata, etc) belongs to CM Pros.

  • Travis Wissink who, as a founding member and working volunteer, envisages the leadership and management of the CM Pros to be global thinkers and local actors, to strengthen our local connections through our global community.

  • Emma Hamer, who aspires to inform, educate, and promote the concepts of significant business transformation and manage the human aspects of change.

    Erik Hartman, outgoing president of CM Professionals, comments on the new Board Directors: “Every CM Pros Board Director should be able to contribute their experience to the advancement of the CM Pros organization. After seeing the names of the new directors, with whom I am well acquainted, I believe that CM Pros will be in good hands. It is the people and their dedication that make up the most important part of any organization.”

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  • February 15, 2007

    You Gotta Love Digital Asset Management

    Besides the irresistible puns when talking about it—you know, that DAM system!—the concept of Digital Asset Management is a really valuable one for companies large and small.

    At conferences I’ve attended, it’s surprising the number people who admit that they don’t really understand DAM. They don’t know what it is or how it differs from other types of content management—like Web content management, or Document Management. It’s also valid to say that there is no definitive definition of DAM, per se.

    In the broadest sense, a digital asset is any type of information or media that is stored in an electronic format. It could be a customer record in a database, a spreadsheet file, a presentation, a digital picture, a scanned document…anything that you can store on a computer.

    The term “Digital Asset Management”, however, typically has a much more limited scope, usually referring to managing image and media files. For businesses, we’re talking about your logos, pictures of products and people, videos of your CEO, or the Flash animation on your Web home page. These are kind of digital assets that most DAM systems handle.

    As with Document Management (and unlike Web Content Management) these digital assets are stored as files. Image and media files, though, have some attributes that make them different to manage than documents.

    • Finding. With today’s full-text search capabilities, documents are easy to find because you can search for words they contain. By their nature, though, images and video aren’t searchable using words. The only way you can find a picture of a running horse (unless you’ve named it “running_horse.jpg”), is to tag the file with metadata and search on those tags. A DAM system provides a way to tag your media files so you can find them.
    • Converting. Even before the Web, it was not uncommon for companies to create and maintain different “versions” of their images. For example, one version for a high-color glossy brochure and another for a printed newspaper. With the Web, you often start with a high-resolution image and then “render” it in versions like a .gif or .jpg file. DAM systems can automate this rendering.
    • Organizing. Organizing your content is a big part of content management in general, but media-type digital assets have their own special needs when it comes organizing them. Again, when you create different “versions” of the image or video in different formats, you also want to maintain a link between the “master” high-resolution version (the parent) and the other rendered versions (the children). DAM systems allow store files in a way that maintains these parent-child relationships.

    Companies that find themselves dealing with headaches like never being able to find the original version of logo or image, or who are spending a lot of time and money creating and saving images in different formats, are good candidates for doing some level of Digital Asset Management. If nothing else, bringing all your media files into one place where you can find and use them…now that’s a beautiful thing!

    Rita Warren of ZiaContent, Inc. is a veteran of the software and digital media industries with more than 10 years experience helping companies deliver content in compelling and sensible ways. Well known in her field, Rita served as technical editor of the first edition of Bob Boiko's acclaimed book, the Content Management Bible. She is a frequent speaker at national conferences and contributor to content management industry publications.

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    February 09, 2007

    Web 2.0 ... The Machine is Us/ing Us



    Very interesting to say the least. I feel like I have a job to do.

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    February 07, 2007

    Why Workflow Design Matters

    "Don't pave the cow path." Now that's one of the most colorful pieces of CMS advice I've heard. Another great one: "Fix the hole in the boat before you put a more powerful motor on it." Or my favorite: "When you automate bad workflows, all you do is make mistakes faster!"

    One of the most common mistakes people make when implementing a CMS is automating their existing workflows without taking into consideration that there may be a better way to do it.

    Some call it workflow, others call it business process, but the end result is all about getting content through its lifecycle as efficiently as possible. Believe it or not, having good workflow doesn't depend on having an automated software solution (a CMS). Content management is not just software, it's a discipline that involves organizing and storing content in a logical way, then applying logical processes to make the content behave the way you want it to.

    Workflow design is not rocket science (although I'm sure the rocket scientists are really good at it!) There are some important rules to know about designing a workflow—whether it's one that you automate or not.

    1. Workflows are made up of Steps. A step is anything that is completed by one individual.
    2. Each step has a Turn-around time.
    3. Steps are made up of Tasks, which are one or more actions taken by the one step owner.
    4. Between Steps is a Handoff, sometimes called a Trigger.

    Like in a relay race, in a workflow someone carries the baton. It's a shared responsibility of both the passer of the baton and the receiver to look out for the handoff. A handoff could be putting a document on someone's desk. Or, it could be clicking a button that triggers an e-mail to be sent or a task to be added to the next person's to-do list.

    Remember, when designing your optimal workflows, there's not just one. You'll need several—workflows for creating new content, for revising existing content, for publishing content to your site, for retiring content, and so on. Take the time to sit down and diagram out what you do now. Ask the people who are working with your content how they think it could be done better. Listen to them, and collectively come up with workflows that really work.

    So when you embark for the promised land of content management, set your course first. Don't pave the cow path. Don't just make mistakes faster. Fix the hole in the boat, then put a more powerful motor on it—a CMS.

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